Joia Paraiso By Iberostar (Adults Only), Puerto Morelos - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

Joia Paraiso By Iberostar is an adults-only resort located in Puerto Morelos, Mexico, designed with a careful and romantic decoration. The resort emphasizes environmental sustainability through a circular economy program and is plastic-free. It is surrounded by stunning natural landscapes and close to beautiful beaches, making it an ideal getaway for couples seeking tranquility and romance.

Location

The resort is situated 25 km from Aeropuerto de Playa del Carmen and enjoys easy access to nearby attractions and beaches. Its strategic location allows guests to explore Puerto Morelos and experience the local culture while enjoying breathtaking views of the Caribbean Sea.

Rooms

The resort features elegantly designed rooms with fine European bed linens and luxurious amenities like a whirlpool bath and 24-hour gourmet room service. Guests can enjoy views of the garden or ocean from their private terraces, fully equipped with personalized services.

Eat & Drink

The resort offers onsite restaurants that serve a variety of cuisines, including local Mexican dishes and international options. Signature dishes feature fresh, high-quality ingredients, and guests can enjoy a diverse menu at both buffets and à la carte dining experiences.

Leisure & Business

Guests can indulge in various recreational options at the resort, including access to a spa that offers relaxing treatments and wellness facilities. Activities such as swimming, water sports, and themed entertainment events are also available to ensure a fun and vibrant atmosphere.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Upper Floor Suite

Max:

2 persons

60 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Pool Access Suite

Max:

2 persons

60 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

Check Prices

Suite

Max:

2 persons

60 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Centre

Puerto Morelos 13.6 km

Airports

Aeropuerto de Playa del Carmen (PCM) 23.3 km

Cancun (CUN) 38.9 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Culinary Delights

“During my stay, I was blown away by the variety and quality of food options. Each restaurant offered unique menus that were fantastic. The Japanese restaurant was a standout, providing really good service and meal presentations. Every meal was a delight, and the buffet was equally impressive with an array of delicious choices.” view full review

Relaxation and Fun

“I thoroughly enjoyed the leisure activities offered at the resort. From the spa to poolside games, the entertainment was great. The pool area had great energy, and the activities provided by the staff made for a fun-filled day. I especially appreciated the mixology demonstrations and various poolside games that kept everyone engaged.” view full review

Spacious and Comfortable Suite

“My oceanfront suite was spacious and beautifully decorated, featuring a large bathroom with a walk-in shower and a jacuzzi tub. The balcony overlooking the beach was a perfect spot to unwind. The room amenities, including a stocked mini-bar and the presence of USB chargers, added to the comfort of my stay.” view full review

Excellent Evening Shows

“The evening entertainment options were very nice! I thoroughly enjoyed the live shows, especially the circus performance and the rock show, which featured talented performers. The entertainment team was engaging and genuinely added to the overall experience, making our nights nice.” view full review

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Adults only
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Key card access

Sports & Fitness

Fitness centre
Diving
Tennis court
Golf course
Billiard tables
Darts
Table tennis
Yoga class

Services

Room service
Housekeeping
Car hire
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner

Business

Business centre
Meeting/ Banquet facilities

Spa & Leisure

Saltwater pool
Seasonal indoor pool
Heated swimming pool
Beach access
Beach umbrellas
Night club
Entertainment
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Treatment room
Beauty treatment
Massage

Room features

Air conditioning
Mini-bar
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

Map view

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

City landmarks

Golf Course

Golf Club

720 m

Amusement Park

Mayan Water Complex

1.2 km

Galaxy

740 m

Wedding chappel

1.2 km

Harbour

Punta Maroma

2.1 km

Paradise Beach

1.6 km

Chapel

2.0 km

El Palenque Theater

2.1 km

Maroma Beach

2.1 km

Chetumal Puerto Juarez

Playa del Secreto Property Owners Assocation

3.0 km

Beach

Playa del Secreto

3.2 km

Carretera Chetumal-Pto. Juárez Km. 503 + 200 El dorado Maroma Solidaridad Punta Maroma

Dolphin Discovery Playa del Carmen Maroma

3.9 km

Beach

Playa Maroma

3.8 km

Golf Course

El Manglar Golf Course

4.0 km

Teatro Vidanta

4.3 km

Cirque du Soleil

4.3 km

Nearby

Playa Paraiso Golf Course

30 m

Restaurants

La Plaza Buffet

1.9 km

Carretera Chetumal-Puerto Juarez KM 309 Iberostar Hotel Resort

Reviews and Ratings

Feedback from previous guests about their experience

90%

liked the resort and would come back again

9.0/10

Perfect

Rooms

9.2

Location

10.0

Service

9.6

Dining

8.4

Jacob

United Kingdom, January 2025

9.0/10

I recently stayed at this beautiful resort for a week, and it was an amazing experience. The views from the oceanfront suite were spectacular, and the food at the various restaurants was top-notch. However, I did experience some minor issues with the wake-up call service and room decoration that left me a bit disappointed. Overall, it was a fantastic getaway with exceptional service and a very relaxing atmosphere.

Rooms

9.0

The oceanfront suite was beautiful and offered a spectacular view. Though I would suggest aiming for the second or third floor for even better scenery.

Service

10.0

Service was outstanding, with incredibly attentive staff who went above and beyond to ensure my stay was enjoyable.

Location

10.0

The resort is perfectly situated along the beautiful beach, making it easy to enjoy long walks along the shore. The landscaping gives you a real escape from urban life.

Dining

8.0

Dining options were fantastic, with a variety of delicious food across all restaurants, though some buffet offerings could use a bit more variety.

Facilities

8.0

The resort has great facilities including a refreshing pool and fantastic golf course, though finding a beach chair can be tricky during peak hours.

Sophia

United Kingdom, January 2025

9.4/10

My stay at the Iberostar Grand Paraiso was an unforgettable experience with luxurious surroundings and an attentive staff. The hotel, located right along the stunning beach, provided a beautiful atmosphere. The dining options were exceptional, but I did find the activities somewhat limited after a few days. Overall, the value for money felt great considering the stunning views and excellent service.

Rooms

10.0

The rooms boasted a spectacular ocean view with comfortable twin beds and a fully stocked mini-bar. The balconies were a nice size, perfect for enjoying the scenery.

Service

9.0

Service at the hotel was outstanding; the staff went above and beyond to ensure all our needs were met. However, there was a slight disconnect with the front desk when I inquired about restaurant options.

Location

10.0

The hotel is perfectly situated along the fine sandy beach of Playa Paraiso, providing easy access to the water and nearby activities.

Dining

10.0

Dining was a highlight; every meal was delicious and the variety was impressive. The cocktails were particularly noteworthy.

Facilities

8.0

The facilities, especially the pools, were beautiful, but I felt more leisure activities could enhance the overall experience.

Mary

United Kingdom, October 2024

9.6/10

We had an incredible stay at the Grand Paraiso! The staff was attentive and really went above and beyond for us, especially with dietary concerns. The beach was beautiful and well-kept, though we noticed it was a bit rough on some days. While we loved the overall experience, we felt there was a lack of music by the pool and more cultural elements could have been showcased during our stay.

Rooms

10.0

Our room was spacious, clean, and offered a fantastic view overlooking the quiet pool. We were pleasantly surprised with an upgrade for our special occasion.

Service

10.0

The service was outstanding, with staff members like our butler providing thoughtful touches such as a romantic bubble bath and excellent room service.

Location

10.0

The resort is ideally located along the beautiful Playa Paraiso beach and is close to various amenities, restaurants, and shopping options.

Dining

9.0

Dining was a highlight of our stay with an impressive variety of cuisines available, although some restaurants could enhance the authenticity of their dishes.

Facilities

9.0

Facilities were well-maintained and luxurious, from the beautiful pool area to the various entertainment offerings.

Samuel

United Kingdom, October 2024

8.6/10

We had an incredible week at this resort, with beautiful grounds, top-notch food, and wonderful service that made our stay truly memorable. The entertainment staff really stood out, keeping everyone engaged and excited. On the downside, we faced some AC issues in our room, and the dining options had their highs and lows, particularly with some restaurants being unexpectedly closed. Overall, it's a fantastic place, but there's room for improvement in certain areas.

Rooms

8.0

Our room was spacious and well-decorated, but we struggled a bit with the air conditioning that required frequent adjustments. Despite this, the amenities were nice and the mini-bar was stocked with our preferences.

Service

9.0

Service was generally great, with attentive staff who were quick to respond to our needs. However, one incident at the concierge desk could have been worse, as I felt a little ignored during my inquiry.

Location

10.0

The resort is perfectly situated along the stunning sandy beach, with easy access to various activities and nearby shopping. It really added to our vacation experience.

Dining

7.0

Dining was a mixed bag; some restaurants offered excellent meals, but we were disappointed that the Caribbean restaurant was closed during our stay. The buffet had decent selections, with highlights at the Italian and the specialty dining options.

Facilities

9.0

The facilities were impressive, boasting a beautiful beach and well-maintained pools. We enjoyed spending time at the pool area, which was spacious and offered a relaxing atmosphere.

Aaron

United Kingdom, August 2024

9.2/10

We just returned from an incredible vacation where every moment was filled with joy. The service was top-notch, with staff going out of their way to make our stay memorable. Our oceanfront room had stunning views and was well-maintained, but there were minor issues with room service that could be improved. Overall, it was a fantastic experience with delicious dining options and beautiful facilities.

Rooms

9.0

Our oceanfront room was absolutely beautiful with spectacular views. It was clean and comfortable, though we had some minor hiccups with room service.

Service

10.0

The staff were incredibly attentive and helpful. From our butler to the waitstaff, everyone seemed genuinely eager to assist us, making our stay feel special.

Location

10.0

The resort is situated right along Playa Paraiso, providing easy access to the beach and various restaurants within the resort complex.

Dining

8.0

Dining options were fantastic with an amazing variety of dishes. However, we did experience a few issues with room service where some orders were incomplete.

Facilities

9.0

The facilities, especially the pool area, were well-maintained and enjoyable, ideal for both relaxation and fun activities.